Treasury Wine Estates operates Fluent Commerce’s order management system


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Treasury Wine Estates Head of DTC Global Operations and Business Development Paul Hicks

Treasury Wine Estates Selects Fluent Commerce’s Distributed Order Management System to Streamline Inventory Management and Improve Customer Experience Through Its Branded Online Stores.

The fluid trade order management system (WHO) has been integrated into Salesforce Commerce Cloud and within a week of going live, Treasury Wine Estates’ Adelaide distribution center was no longer consistently limited by the number of orders it could ship and began shipping same day for the first times.

In partnership with consulting and implementation of order management, Bridge Solutions Groupa Pivotree company, Treasury Wines Estates now has a single view of global inventory and the ability to more efficiently process online orders directly to the customer.

“The global pandemic has accelerated the shift to online shopping and in doing so has heightened expectations for customer experience. We wanted a new system that would give us the bandwidth and flexibility to adapt to the changing environment and also help us deliver a superior end-to-end experience for our consumers. That’s why we chose Fluent Commerce,” says Treasury Wine Estates Global Operations and Business Development Manager. Paul Hicks.

“Fluent Order Management‘s out-of-the-box capability allowed us to deliver exactly what Treasury Wine Estates needed in record time, setting real delivery expectations and delivering the best wines in the world to their customers. “, says the president of Bridge Solutions Group. Doug Brochu.

“We are very pleased that they have chosen Fluent Commerce to help them deliver the world’s finest wines directly to their customers and we look forward to supporting them in their local and international growth,” said the CEO of Fluent Commerce. Graham Jackson.

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