Rogers combines its 5G network with Microsoft Azure to help SMBs improve customer experience

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Rogers and Microsoft yesterday announced a five-year strategic alliance to help enterprises and small and medium-sized businesses accelerate digitization and take full advantage of hybrid working and 5G-enabled solutions.

As part of the partnership, Rogers says it has chosen Microsoft Azure as its strategic cloud for infrastructure and technology workloads, and will leverage Azure’s public cloud capabilities to modernize applications and services and improve experiences. digital customers.

This alliance builds on the longstanding relationship between the two companies, which has made Rogers one of the largest resellers of Microsoft 365 and Teams solutions in Canada.

Through this partnership, Rogers becomes the first in Canada and one of the first companies in the world to offer Connect Mobile Operator, a new all-in-one communication and collaboration solution based on Microsoft Teams that delivers mobile-first experiences for Microsoft Teams Phone. According to Rogers, this solution will allow organizations to upgrade existing infrastructure, significantly reduce the costs of redundant wireline voice services, and improve customer and employee experiences with a unified, industry-compliant Teams experience. business.

How will Operator Connect Mobile support the hybrid working model?

Operator Connect Mobile, in partnership with Rogers for Business, will provide customers with a fully integrated voice calling experience, improving availability and responsiveness and enabling individuals and businesses to work securely from anywhere on their choice.

Operator Connect Mobile – customer benefits

With Operator Connect Mobile, customers will have the ability to make and receive calls on Teams using the Rogers network, giving users the ability to make outbound calls through the collaboration-enhanced Microsoft Teams app, phones Integrated IPs or directly through the native dialer on a customer’s SIM-enabled mobile device. Organizations will also benefit from a unified communications experience through a single application, with simplified technical support as well as direct peering with the Rogers network for better network resiliency, all of which are necessary to support new methods of work.

Operator Connect Mobile will be previewing soon, and Microsoft has a growing list of mobile operators it works with. Mahendra Sekaran, vice president of program management, Microsoft Teams, said companies can find all partners operating in their region in the Teams admin center..

“Traditional landline phones and voice services are rapidly being replaced by mobile – the workplace is changing and our customers have embraced new ways of working,” said Ron McKenzie, president of Rogers Business. “Together, we are bringing Operator Connect Mobile to Canada, which will help businesses save up to 50% of their costs by upgrading outdated and expensive voice infrastructure and moving to a best-in-class digital calling experience. . We are proud to power the latest advances in digital connectivity for Canadians and look forward to playing a central role in helping businesses thrive in the new world of work.

Delivering secure and powerful services and applications requires modern technology infrastructure, which is why the two companies say they will work together to optimize networks, enabling reliable, cost-effective and secure services and delivering better customer experiences. on the cloud from Microsoft and Rogers. network. Rogers will use Azure’s enhanced data and artificial intelligence capabilities across its enterprise to enable use cases and operational improvements through Microsoft’s new Data Center of Excellence in Toronto.

“Our alliance with Microsoft further enhances our 5G network leadership and the experience for our customers,” said Jorge Fernandes, Chief Technology and Information Officer at Rogers. “Together, we will provide enterprise customers with the next generation service innovations that will support Canada’s growth and prosperity in the years to come. With this alliance, the first in Canada, Rogers and Microsoft are unlocking all-new opportunities in 5G MEC and ushering in the next chapter of global hybrid working just as Canada recovers from COVID-19 and eagerly awaits the economic benefits, social and sustainability aspects of 5G.

Additionally, Rogers and Microsoft say they will explore collaboration on R&D opportunities to support the Internet of Things and mobile edge computing, to advance 5G innovation and Canada’s digital economy. Early access to Microsoft’s cloud technology, artificial intelligence and edge will give Rogers the flexibility it needs to innovate quickly and launch new services and customer experiences enabled by 5G.

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