Ricoh and Cisco Form Strategic Partnership to Optimize Hybrid Workplace with Best-in-Class Cloud Service and State-of-the-Art Computing Equipment


By Ricoh (Hong Kong) Limited

Thursday July 07, 2022 12:00 MYT

Exclusive Ricoh-Cisco service hotline and team provide 24/7 support for digital transformation

HONG KONG SAR – Media outreach – July 7, 2022 – Ricoh Hong Kong, a trusted workplace expert, is committed to providing a wide range of business technology solutions to enable businesses to create a more efficient digital workplace. Considering that remote/hybrid workplaces have become modern trends and ways of operating, and in order to provide stable network connectivity and a secure digital workplace, Ricoh has repositioned itself in four areas of expertise. They include: Hybrid Workplace, Digital Workflow & Automation, Cloud & IT Infrastructure and Cybersecurity, with tailored solutions to help businesses overcome digital challenges. Ricoh and Cisco have established a strategic partnership since June 2022, introducing their “Secure Remote Access Solutions”, and thereby bringing more professional hybrid work and Internet of Things (IoT) support services.

Ricky Chong, Senior Manager, Ricoh Hong Kong (left) and Andrew Wong, Partner Organization Manager, Cisco Hong Kong (right), believe the Ricoh-Cisco partnership will deliver class-leading smart office solutions and services to Hong Kong organizations.

Ricoh X Cisco Meraki Secure Remote Access Solutions: special hotline offering comprehensive technical assistance
Ricoh and Cisco have already benefited from synergy in their partnership in the Asia-Pacific region. Now, since hybrid working modes are decidedly popular in Hong Kong, Ricoh and Cisco Meraki’s secure remote access solution has combined network security and Auto VPN elements. Users only need to log in through the appropriate tools on the network, then by calling the special Ricoh Cisco hotline, Ricoh will complete the configuration through the Meraki cloud platform. This service provides automatic site-to-site VPN and enterprise-grade network security, which allows employees to use authorized computers, mobile devices, IP phones, etc., to securely connect to the Internet and the company network. By utilizing secure and seamless interconnectivity, workers will be able to feel like they are “working within their own company”, improving work efficiency across the entire hybrid work setup, while minimizing workloads. work, to the relief of the IT department.
Ricky Chong, Senior Director of Ricoh Hong Kong, responded, “In this global partnership program, Hong Kong is the first region in the Asia-Pacific region to benefit from this sustained international partnership effort, providing users with the office network the most comprehensive, IoT and IT Management Services. Technology can help companies create a smart workplace, saving an average of 15% of required office space, but also improves employee work efficiency and creativity. As remote and hybrid work modes become more widespread in the post-pandemic era, being able to rely on a network connection out of the office is a big deal. This partnership with Cisco combines basic network facilities and high-quality network services, and can provide more professional and efficient IT support for different types of businesses.”
Andrew Wong, Partner Organization Manager, Cisco Hong Kong, added, “Network connectivity is the most fundamental and important IT infrastructure requirement for any business operation. As more and more digital solutions, sensors and artificial intelligence technologies are applied to various business activities, stable performance, flexible control and network security are the three most important points for enterprises.Cisco is very pleased to partner with Ricoh in the Hong Kong market to showcase Cisco Meraki’s secure remote access solutions, helping businesses of all sizes implement hybrid working, and therefore meeting their requirements for unleash the power and efficiency of a modern work style and smart workplace.”
With advancements in technology, the connection between people online and offline is getting closer. Ricoh provides professional IT and network management services to businesses through a strong IT services team and network management resources. Combined with the most premium and secure network technology from Cisco, the services will become a reliable partner for digital transformation, enabling enterprises to master stable and secure network connectivity systems at all times.
Ricoh develops a full range of digital services in four areas of expertise, helping companies on their flexible DX journey
Ricoh’s comprehensive digital services offer the best collaborative technologies, enabling businesses to collaborate effectively and get the most out of their day, wherever they work.
Hybrid workplace: Ricoh’s “Hybrid Workplace” solutions fully support hybrid workforces and feature Smart Pods, which are purpose-built meeting booths for workers. So whether for teams in the office or remotely, workers can connect and collaborate seamlessly. Digital services cover planning, design and construction, to offer software and hardware support to workers and to make full use of office space.
Digital Workflow and Automation: To improve business efficiency, Ricoh’s Digital Workflow & Automation solutions help automate manual processes, allowing businesses to focus on more valuable activities, thereby keeping workers engaged and productive. These solutions cover various areas, including human resource management, customer relationship management, robotic process automation and electronic signature and approval, improving the competitiveness of the client company.
Cloud computing and IT infrastructure: Under the philosophy of digital transformation, Ricoh’s “Cloud and IT Infrastructure” solutions make it easier for employees to access and use applications. Hybrid cloud services offer greater reliability and security than traditional networks, allowing businesses to store all critical and confidential data in the private cloud, while less commercially sensitive data is placed in the public cloud , thereby protecting business ownership and maintaining profitability.
Cyber ​​security: As the demand for hybrid work solutions increases, cybersecurity is an inevitable integrated consideration to ensure network performance, as well as secure and reliable access to data. Ricoh’s “Cybersecurity Services” can protect organizations against the most imminent threats to endpoints, such as phishing or malware (including identity theft and business email compromise (BEC) )), and provide comprehensive email protection. Ricoh’s one-stop managed IT services cover four areas: monitoring, maintenance, support and overhaul, providing comprehensive maintenance of the IT systems used by employees to keep the business running smoothly. Its Security Operations Center even provides 24/7 security event monitoring, backed by a team of security specialists, who work around the clock to proactively identify and resolve any security issues. that may arise when using the company’s system.
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About Ricoh (Hong Kong) Limited

Founded in 1963, Ricoh (Hong Kong) Co., Ltd. focuses on digital services and office solutions. Entering the era of digital transformation, Ricoh’s four areas of expertise include hybrid workplace, digital workflow and automation, cloud and IT infrastructure, and cybersecurity. Ricoh has actively championed the evolution of the business over the past few years, accompanied by digital services and four customer values: simplifying complexity, uncovering hidden opportunities, overcoming obstacles and embracing diversity, bringing people and technology, so businesses can focus on the future.


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