Atlassian Named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms
TEAM, Everywhere/SAN FRANCISCO–(BUSINESS WIRE)–Atlassian Corporation (NASDAQ: TEAM), a leading provider of team collaboration and productivity software, named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms .1
Atlassian’s differentiated approach to service management leverages the power of a single platform to unite development, IT operations, and business teams to quickly deliver amazing experiences. Jira Service Management is the fastest growing ITSM product in terms of number of new customers for the second consecutive year and 2022 Gartner Peer Insights™ Customers’ choice for IT service management.
In addition to trying to adapt to the growth of digital businesses and distributed workforces, infrastructure and operations (I&O) managers are struggling to cope with soaring costs and the complexity of legacy ITSM solutions. In its Buyer’s Guide to ITSM Platforms 2022, Gartner found that “Eight out of 10 IT organizations spend more than half the contract value on IT Service Management (ITSM) platform subscriptions because they purchase features that are not fully utilized. »2 As I&O teams assess the ROI of their service management, they recognize the need for a right-sized solution that delivers fast value and scales to business needs.
“Our mission in the service management space remains the same as the day we entered: to unlock high-speed service teams across the enterprise. More than 45,000 customers now rely on Jira Service Management to power service delivery. We believe this recognition by Gartner is validation of our unique approach, the value we deliver to clients of all sizes, and our vision for the future of service management,” said Cameron Deatsch, chief revenue officer at Atlassian.
Three key beliefs continue to guide Atlassian’s vision and investments in ITSM:
- Connect development and IT operations to accelerate work: As digital businesses continue to transform, they recognize the importance of uniting these teams so that work flows seamlessly, from concept to design, creation, launch, operation and support for excellent product and service experiences. Atlassian uniquely connects development and IT operations to better respond to change and deliver new products or services faster.
- Autonomy with alignment is key. Traditional standards of a centralized, command-and-control approach to I&O face all kinds of challenges with today’s distributed architectures and agile ways of working. Atlassian gives enterprise teams the flexibility and simplicity to operate quickly and independently while enabling the common terminology, experiences, and administrative controls necessary for coordinated work.
- Empower all service teams. Non-IT teams need to operate with the same urgency and speed. Atlassian enables business teams to adopt a service-centric mindset and reduces reliance on central IT to deliver rich service experiences to internal customers.
To learn more about Atlassian’s vision for the future of service management, Register now for Atlassian Presents: High-Velocity ITSM. The annual service management event takes place in London on December 8, 2022 and will be broadcast to a global digital audience on December 13, 2022.
Full 2022 Magic Quadrant for IT Service Management Platforms Free Download Available here.
1Gartner, Magic Quadrant for IT Service Management PlatformsRich Doheny, Chris Matchett, Siddharth Shetty, October 31, 2022.
2Gartner, Buyer’s Guide to ITSM PlatformsChris Matchett, Rich Doheny, August 4, 2022.
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Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management, and work management software helps teams organize, discuss, and complete shared work. The majority of Fortune 500 companies and more than 240,000 companies of all sizes worldwide – including NASA, Kiva, Deutsche Bank and Salesforce – trust our solutions to help their teams work better together and deliver better results. quality on time. Learn more about our products including Jira Software, Confluence, Jira Service Management, Trello, Bitbucket, and Jira Align at https://atlassian.com/.